1. Website Terms of Use & Disclaimer
Last updated: 1 March 2026

Welcome to the website of New Seasons Counselling (“we”, “us”, “our”). By accessing or using this website (the “Site”), you agree to these Terms of Use. If you do not agree, please do not use the Site.

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1.1 Informational purpose only

The content on this Site is provided for general information and education about counselling and mental health. It is not a substitute for:

• personalised counselling or psychotherapy

• medical advice, diagnosis, or treatment

• crisis or emergency services

If you are in crisis or at risk of harm, please contact your local emergency services or crisis hotline immediately, rather than using this Site.

This Site is not intended for use by individuals under 18 without parental or guardian involvement.

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1.2 No therapist–client relationship via the website

Visiting this Site, sending an enquiry, or booking an appointment does not, by itself, create a counselling relationship.

A therapeutic relationship is only formed when:

• we both agree to work together, and

• a session time is confirmed or commenced, or a separate written agreement is in place

 

1.3 No guarantees of outcomes

Counselling can be helpful, but experiences and outcomes vary from person to person. We do not guarantee any particular results or changes from viewing this Site or attending counselling.

 

1.4 Intellectual property

Unless otherwise stated, all text, graphics, images, video, and other content on this Site are the property of New Seasons Counselling and are protected by applicable copyright and intellectual property laws.

You may view and print pages for your personal, non-commercial use only. You may not reproduce, distribute, or adapt any content without prior written permission.

 

1.5 Links to other websites

This Site may contain links to third-party websites. These are provided for convenience only. We do not control and are not responsible for the content, privacy practices, or security of those sites. We encourage you to review their terms and privacy policies before using them.

 

1.6 Limitation of liability

To the fullest extent permitted by law, we are not liable for any loss, damage, or harm arising from:

• use of, or inability to use, this Site

• reliance on any information provided on this Site

• access to or use of third-party links

Nothing in this clause limits liability where it cannot be excluded under Singapore law.

 

1.7 Changes to these terms

We may update these Terms of Use from time to time by posting a revised version on this page, with an updated “Last updated” date. Your continued use of the Site after changes are posted constitutes your acceptance of the revised Terms.

 

1.8 Governing law

These Terms are governed by the laws of the Republic of Singapore. Any disputes relating to this Site shall be subject to the exclusive jurisdiction of the Singapore courts.

 

2. Privacy Policy (PDPA)
Last updated: 1 March 2026

New Seasons Counselling (“we”, “us”, “our”) is committed to protecting your privacy and maintaining the confidentiality of your personal data, in accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website or engage our services.

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2.1 What personal data we collect

We may collect personal data such as:

• Name, email address, and phone number

• Information shared in enquiries, forms, or messages

• Appointment and billing details

• Information relevant to counselling (e.g. concerns, history, goals)

• Technical data (e.g. IP address, browser type, cookies)

You may choose not to provide certain information, but this may limit our ability to respond or provide services.

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2.2 How we collect data

We may collect personal data when you:

• Contact us via email, phone, WhatsApp, or forms

• Book or attend counselling sessions

• Use or browse our website

 

2.3 How we use your data

We use your personal data to:

• Provide counselling services

• Communicate with you about enquiries or appointments

• Process payments and maintain records

• Improve our services and website

• Comply with legal or regulatory requirements

We do not sell your personal data.

 

2.4 Disclosure of data

We may disclose your personal data only where appropriate:

• For professional supervision (information is anonymised as far as reasonably possible)

• Where required by law, regulation, or professional obligations

• With your explicit consent

Confidentiality is central to counselling. Information will only be disclosed without your consent in situations involving serious risk of harm, or where disclosure is legally required.

 

2.5 Consent

By contacting us, submitting forms, or using our services, you consent to the collection and use of your personal data as described in this Policy.

You may withdraw your consent at any time, subject to legal or contractual limitations. This may affect our ability to continue providing services.

 

2.6 Data security

We take reasonable steps to protect your personal data from unauthorised access, loss, misuse, or disclosure. However, no method of transmission or storage is completely secure.

 

2.7 Data retention

We retain personal data only for as long as reasonably necessary to:

• fulfil the purposes for which it was collected

• meet legal, regulatory, or professional obligations

Data will be securely deleted or anonymised when no longer required.

 

2.8 Your rights

You may request access to, correction of, or withdrawal of consent for your personal data by contacting us. We may require identity verification and may charge a reasonable administrative fee where permitted.

 

2.9 Cookies

Our website may use cookies or similar technologies to:

• understand how visitors use the Site

• improve layout, content, and user experience

You can manage cookies through your browser settings. Disabling cookies may affect certain features of the Site.

We may also use third-party services (such as booking or video platforms), which may set cookies according to their own privacy policies.

 

2.10 Updates to this Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

 

2.11 Contact

If you have any questions or requests regarding your personal data, please contact:

New Seasons Counselling
Email: support.newseasons@gmail.com